Motorola apologized for problems with warranty service

Motorola apologized for problems with warranty service

The statement said that the experience delays in their service centers in the US, which led to the mass stopping devices repair. The company has also assured that they are doing everything in their power to remedy the situation, saying that the conduct “difficult to identify and implement solutions”.

Last week, the network appeared the complaints of many users that Motorola did not comply with the warranty on their smartphones and smart watches in the United States. Today, the company has finally released an official statement acknowledging the allegations and apologizing for any inconvenience its customers.

Motorola apologized for problems with warranty service

The statement said that the experience delays in their service centers in the US, which led to the mass stopping devices repair. The company has also assured that they are doing everything in their power to remedy the situation, saying that the conduct “difficult to identify and implement solutions”.

Warranty repairs and service are some of the important factors when choosing a device, therefore, for the successful sale of devices, companies need to secure customer loyalty.

As you know, soon the company plans to introduce the fourth generation of its popular line – Moto G4 and Moto G4 Plus – as the company prepares to launch Moto X3 smartphone. These devices are designed for the international market, so these problems can impact on sales is not the best way.

So we still have to see how user complaints affect subsequent sale of the company, but the management need to solve the problem as quickly as possible to avoid further negative consequences of this episode.

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