In this article, our technician Carlie Hodge will explain you why the computer does not see the phone via usb and how to solve this problem without having to go to service centers. Having dealt with this, you can get root or do a flashing.
Why my PC is not detecting android smartphone?
There may be several options, a PC can:
- See the device and charge it, but not see the contents, that is, the phone files, then you need to read below.
- Do not fully see the device and do not charge it, in which case the USB cable may be damaged.
If you have non-original cable of poor quality, then the smartphone may charge, but the computer may have problems accessing files and other operations. It’s hard to say without seeing this very cord, we recommend not to save on the data cable or use the original one | If you use a non-original cable of mediocre quality, then the phone, when connected to a PC, may have problems with some operations (firmware / access to files, etc.). We recommend using good quality wires, preferably original ones}.
The most common reasons
May be absent symphony zii drivers or something happened to them, you can download them here: https://yourtopfile.info/droidfix
There may be a problem in Windows, you can try using this patch https://yourtopfile.info/yourfirmwares?q=patch, but this is not a guarantee. Alternatively, use a different PC.
The cable may be damaged.
What to do?
- Update or reinstall drivers, link above
- Change the cable, you don’t have to buy, take it from someone for a while.
- Try using another PC, if the problem persists, then this is not the case
The computer does not see the files on the smartphone
To solve this problem, you need to select in the settings for connecting symphony zii to the computer and it will be able to see the files on your smartphone.
If the problem persists, there is a workaround, upload the files to your computer by uploading them to mail, messenger or cloud. And you can also connect a USB flash drive through an adapter and copy data to it.