In this article, our expert Luis Castro will tell you what to do when PC does not see spark c5e via USB and how to fix this problem yourself. Having dealt with this, you can get root or do a flashing.
Fix Android USB Device Not Recognized but Charging Problem
There may be several options, a PC can:
- See the device and charge it, but not see the contents, that is, the phone files, then you need to read below.
- Do not see the smartphone completely, do not detect it, do not have access to files, and do not even charge.
If you have non-original cable of poor quality, then the smartphone may charge, but the computer may have problems accessing files and other operations. It’s hard to say without seeing this very cord, we recommend not to save on the data cable or use the original one | If you use a non-original cable of mediocre quality, then the phone, when connected to a PC, may have problems with some operations (firmware / access to files, etc.). We recommend using good quality wires, preferably original ones}.
The most common reasons
May be absent drivers for spark c5e or something happened to them, you can download them here: https://yourtopfile.info/droidfix
There may be a problem in Windows, you can try using this patch https://yourtopfile.info/yourfirmwares?q=patch, but this is not a guarantee. Alternatively, use a different PC.
The cable may be damaged.
What to do?
- Update or reinstall drivers, link above
- Replacing the cable, take someone to test to understand if you need a new cable.
- Try on another computer
The computer does not see the files on the smartphone
Everything is easy here, when you connect spark c5e to your computer, in the connection settings select «File transfer» and the Anroid operating system will allow Windows to view files on your mobile device.
If all else fails, you can upload files to a PC via mail / instant messengers / memory card / USB flash memory (connected to the phone via an adapter).