From our Android expert Nickolas Shah you will find out why the computer cannot see tianhe star h920 phone contents and how you can fix it yourself. Having dealt with this, you can get root or do a flashing.
What to do when your computer does not recognize your USB?
There may be several options, a PC can:
- Determine the phone model, charge it via USB, but not have access to files, the solution is available below.
- Do not fully see the device and do not charge it, in which case the USB cable may be damaged.
If you have non-original cable of poor quality, the smartphone may be charging, but the computer may have problems accessing files and other operations. It’s hard to say without seeing this very cord, we recommend not to save on the data cable or use the original one | If you use a non-original cable of mediocre quality, then the phone, when connected to a PC, may have problems with some operations (firmware / access to files, etc.). We recommend using good quality wires, preferably original ones}.
The most common reasons
May be absent driver for tianhe star h920 or something happened to them, you can download them here: https://yourtopfile.info/droidfix
There may be a problem in Windows, you can try using this patch https://yourtopfile.info/yourfirmwares?q=patch, but this is not a guarantee. Alternatively, use a different PC.
The cable may be damaged.
What to do?
- Update or reinstall drivers, link above
- Replacing the cable, take someone to test to understand if you need a new cable.
- Try on another computer
The computer does not see the files on the smartphone
Everything is easy here, when you connect tianhe star h920 to your computer, in the connection settings select «File transfer» and the Anroid operating system will allow Windows to view files on your mobile device.
If all else fails, you can upload files to a PC via mail / instant messengers / memory card / USB flash memory (connected to the phone via an adapter).